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Terms and Conditions

Welcome to AvaMoon. By accessing and using our website, you agree to the following terms and conditions:

Product Information

  • We strive to ensure all product descriptions, prices, and availability are accurate. However, errors may occur and we reserve the right to correct them without prior notice.

Orders & Payments

  • All orders must be paid in full at checkout. AvaMoon reserves the right to cancel or refuse any order at our discretion.

Shipping & Delivery

  • We aim to dispatch orders within the stated timeframe. Delays due to courier issues are outside our control. Shipping times may vary based on your location.

Returns & Refunds

  • Due to hygiene reasons, returns are only accepted for faulty items. Please contact us within 7 days of receiving your order with photo proof.

Copyright & Use

  • All content, including images and designs, are property of AvaMoon. Reproduction or commercial use without permission is prohibited.

User Conduct

  • Customers must not engage in abusive, fraudulent, or unlawful behavior while using our site or interacting with our brand.

Account Management

  • We reserve the right to suspend or disable accounts that violate these terms.

Changes to Terms

  • We may update these terms at any time. Continued use of our website means you accept any changes.

If you have questions, please contact us at: hello@avamoon.com.au

Return and Refund Policy

Returns

  • We accept returns for faulty or damaged items only.
  • You must notify us within 7 days of receiving your order.
  • To be eligible for a return, the item must be:
    • Unworn and unwashed
    • In its original packaging with tags attached
    • Accompanied by a photo and description of the fault

Refunds

  • Once your return is approved and received, we will issue a refund to your original payment method.
  • Refunds may take 3–7 business days to appear, depending on your bank.

Exchanges

  • We currently do not offer exchanges due to limited stock. Please return the faulty item for a refund and place a new order.

Change of Mind

  • Unfortunately, we do not offer refunds or returns for change of mind, wrong size selection, or color preference. Please refer to our size guide before purchasing.

How to Request a Return

Email us at hello@avamoon.com.au with:

  • Your order number
  • A clear photo of the item
  • Reason for return

Once approved, we will provide the return address and further instructions.

Copyright © 2025 Avamoon - All Rights Reserved.

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